Refund Policy

Thank you for shopping with CVRdiamondluxe. We take great pride in offering high-quality jewelry products and exceptional customer service. Please read our refund policy carefully before making your purchase.

At CVRdiamondluxe, all sales are final. We do not offer refunds for any products purchased through our store. This policy applies to all items, including those bought during promotions, sales, or special offers.

While we do not offer refunds, we are committed to ensuring your satisfaction. If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will gladly arrange for an exchange or replacement of the damaged item, subject to the following conditions:

1. Proof of Damage/Defect: Provide clear photos or videos of the damaged or defective product along with your order number.

2. Unused Condition: The item must be unused, in its original packaging, and with all original tags and accessories included.

3. Timely Reporting: Claims made after 7 days of delivery will not be accepted

   For any questions regarding this policy or to report a damaged item, kindly contact us and our customer service will be glad to respond to you. Include your order number, detailed description of the issue, and supporting photos or videos.

   By making a purchase from CVRdiamondluxe, you acknowledge and agree to the terms outlined in this refund policy.

   Thank you for understanding and supporting CVRdiamondluxe